Return Policy
How do I return a product?
At EAD Scientific, customer satisfaction is our highest priority. We are committed to providing high-quality products and responsive customer support. If you are not completely satisfied with your purchase, please contact us so we can evaluate the situation and work toward an appropriate solution.
To initiate any return, you must first obtain a Return Merchandise Authorization (RMA) by contacting our Returns Department at rma@eadscience.com.
Unless otherwise specified in writing, return requests must be submitted within 30 calendar days of the documented delivery date. Returns requested after this period will generally not be accepted.
All approved returns must be received in their original packaging and in new, unused, and resalable condition, including all accessories, manuals, documentation, and manufacturer packaging.
Please note that certain products are not eligible for return, including but not limited to:
Custom-made or special-order products.
Refrigerated, frozen, temperature-controlled, or expired products.
Radioactive or DEA-regulated materials.
Opened chemicals, reagents, media, or liquids.
Sterile products with broken seals.
Products identified as non-returnable at the time of sale.
Return acceptance remains subject to EAD Scientific’s review and approval.
What happens if a product I order is damaged in shipment?
If your order arrives damaged, defective, or if you received an incorrect product, please notify EAD Scientific within 5 business days of delivery.
Contact our Returns Specialists at:
Phone: +1 (786) 292-2323
Email: rma@eadscience.com
To help us process your claim promptly, please provide your order number along with photographs of the damaged product, the shipping carton, packaging materials, and the shipping label.
Products damaged during shipment, shipped in error by EAD Scientific, or confirmed to be defective upon inspection will be replaced, repaired, or refunded at EAD Scientific’s discretion.
Do you have a restocking or return fee?
Returns approved for reasons other than shipping error, product defect, or warranty-covered issues may be subject to a restocking fee of up to 20% of the purchase price.
Products returned more than 20 days after the original shipment date are subject to a restocking fee. Returns requested more than 30 calendar days after the documented delivery date will generally not be accepted unless otherwise approved in writing by EAD Scientific.
Additional manufacturer restocking charges, inspection fees, or handling fees may apply for oversized equipment, hazardous materials, chemicals, or other specialty products.
Original shipping, handling, expedited freight, customs duties, taxes, and other transportation-related charges are non-refundable unless the return is the result of an error by EAD Scientific or an approved warranty claim.
Refund Processing
Once the returned product has been received and inspected, EAD Scientific will notify you regarding the approval or rejection of the return.
Approved refunds will be processed to the original method of payment or issued as account credit, as applicable, generally within 5–10 business days following inspection and approval.