How do I return a product?
EAD Scientific places the highest priority on customer satisfaction and believes that our products are of the highest quality on the market. If you are not happy with your purchase for any reason, please let us know how we can make it right. We’ll do whatever it takes to fix the problem. All we ask is that you request a Return Authorization at firstname.lastname@example.org
Please note that there may be some restrictions on certain products such as a custom or special order items, expired, refrigerated, radioactive or DEA regulated materials, open liquids, chemicals, or reagents.
What happens if a product I order is damaged in shipment?
Do you have a re-stocking or return fee?
The product returned more than 20 days after shipping is subject to a restocking fee. Some larger items, chemicals, and hazmat items may be subject to restocking fees.